Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
Approval Templates Waiting for approval can be frustrating, especially when you don’t have visibility into the status of your request. Common business functions that include steps for approval at multiple levels are HR, Finance, Procurement, and IT. Manual approvals are … Read more!
Canned Response Canned responses are predetermined messages for frequently asked questions. It allows customer support representatives to respond immediately to all received issues, eliminating the need to type the same answer repeatedly. For example, let’s say a customer is unable … Read more!
Streamline Your Support Team’s Workload with Enhanced Ticket Filtering
Streamline Your Support Team’s Workload with Enhanced Ticket Filtering Support teams often grapple with the challenge of distributing tickets equitably among their agents. Without the right tools, it’s easy for some agents to be overwhelmed with too many tickets while … Read more!
Manage your Licenses You can have a clear view and understanding of the licenses that you have and how they are being used within your company. 1) Access SteadyPoint Store to manage your licenses 2) Sign in 3) Select Assign/Cancel … Read more!
Ticket created via email Trigger Action Create a New Trigger Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action from … Read more!
Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!
In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!