SteadyPoint Helpdesk Default Text

SteadyPoint Helpdesk Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Task Delegation

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
Problem Catalog

Problem Catalog

SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
Helpdesk Common Installation Issues

Helpdesk Common Installation Issues

If you're having issues installing Helpdesk, why not visit this page? A run through all the common issues faced while installing the SteadyPoint Helpdesk trial.