Streamline Your Workflow with Conditional Workflows: Ensuring Task Completion Before Ticket Progression In previous blogs, we explored the world of activities generated by helpdesk system: Manual and Automatic, and how they can transform processes like employee onboarding or IT tasks. … Read more!
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
Approval Templates Waiting for approval can be frustrating, especially when you don’t have visibility into the status of your request. Common business functions that include steps for approval at multiple levels are HR, Finance, Procurement, and IT. Manual approvals are … Read more!
Canned Response Canned responses are predetermined messages for frequently asked questions. It allows customer support representatives to respond immediately to all received issues, eliminating the need to type the same answer repeatedly. For example, let’s say a customer is unable … Read more!
Ticket created via email Trigger Action Create a New Trigger Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action from … Read more!
See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
A knowledge base is a collection of documentation/resolutions that often contains answers to frequently asked questions, how-to manuals, and troubleshooting instructions. Its goal is to make it simple for individuals to find solutions without having to seek assistance. Accessing the … Read more!