Learn how to get started with setting up Helpdesk and get ready to create tickets from within the Helpdesk portal.
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
This guide walks you through the installation of the Helpdesk Trial
SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
If you're having issues installing Helpdesk, why not visit this page? A run through all the common issues faced while installing the SteadyPoint Helpdesk trial.
Templates allow you to customize your tickets beyond the default ticket information. Organizations can use it to reflect their ticket creating structure.
Learn how to get started with setting up Helpdesk and get ready to create tickets from outside the Helpdesk portal