Assigning a ticket to a team
Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in that department will receive the notification about this ticket.
Open → Verify → Closed
1) Select your department and click on the three dots
Select Members from the drop-down menu
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2) Add the Team you just created
Click Add and exit this pop up
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Select the department you’d like to add the group to
3) Select Workflow from the drop-down menu
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You will be redirected to the page below
4) Select “Open” Stage
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Add Stage Information:
- Status: Open
- Stage Name: Open
- Assignee (User or Group): Select a person or group that is best suited to make this decision.
- Category: Transition Stage
![](/wp-content/uploads/2021/12/image-125.png)
Your group will automatically be one of the options in the drop-down menu
![](/wp-content/uploads/2021/12/image-127.png)
5) You are ready to Publish!
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What the transition should look like from the team’s point of view after receiving a ticket
![](/wp-content/uploads/2021/12/image-129-300x116.png)