escalation | SteadyPoint Blog

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!

SteadyPoint Helpdesk Updates Changelog

A changelog that is constantly updated to reflect the latest releases for SteadyPoint Helpdesk.

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.

SteadyPoint Helpdesk Update 1.0.0.7 – Same solution, fresh new look

Our newest release featuring UI enhancements, screenshot support and much, much more!

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!

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