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Release Notes

Helpdesk Documentation

SteadyPoint: Microsoft 365 Helpdesk on SharePoint SteadyPoint End User License Agreement Installing Helpdesk from Microsoft Store Update SteadyPoint Helpdesk add-in Get Started SteadyPoint Support

Administrator Documentation

Restricting Helpdesk User Permissions User Roles

Form Builder Paragraph Field Feature Default Values Lookup Fields Custom Fields

Workflow Builder

Workflow Builder SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Reminder Conditional Workflows Workflow Builder: Key Focus Areas Ticket Routing Location-Based Routing Assigning and Tracking Team Tickets-PT1 Assigning and Tracking Team Tickets-PT2

Integration Guide

AI Integration Power BI Microsoft Teams Create a SharePoint Group

Setting up the Automation Solution Triggers Auto-Generate Activities with Triggers Scheduled Tickets Configuring Ticket Auto Close Creating Ticket via Email Automate Email Ticket Assignment Communicating with External Users

General Settings Hierarchical Ticket Categorization Departments Request Type Category & Subcategory Request Type Admin Group Reports Customizing Views Changing Helpdesk Emails System Notifications Internal Notes for Technicians Knowledge Base Helpdesk Calendar Managing Backlogs and Tracking Issues

End-user Documentation

Creating a Ticket in Helpdesk Ticket Lifecycle Filters Activities : A-Z Streamline Support with Helpdesk Linked Tickets Create Tickets in Teams Decomposing Tasks for Big Changes

Why do I need a Helpdesk? Enhance Communication with Helpdesk Helpdesk Checklists 6 Benefits of O365 Helpdesk Why Move to Office 365? 5 Challenges of Moving to O365

FAQ

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