If your organization already uses Microsoft 365, you can turn your existing environment into a powerful SharePoint ticketing system — without relying on external platforms.
SteadyPoint Helpdesk is a SharePoint hosted app designed to streamline request management, automate workflows, and connect teams — all within SharePoint and Microsoft Teams. It’s a secure, flexible, and scalable Microsoft 365 helpdesk that adapts to your organization’s needs.
Ready to try it yourself?
👉 Start your free trial of SteadyPoint Helpdesk and create your first ticket today!
Table of Contents
Is SteadyPoint Helpdesk Just a Ticketing System?
No — it’s much more than that.
Because our forms and workflows are fully customizable, SteadyPoint Helpdesk isn’t limited to IT support. You can configure it for a wide range of use cases across departments, such as:
- IT service management
- HR requests and employee onboarding
- Finance and accounting workflows
- Change management and process approvals
- Complaint and feedback management
- Operations, maintenance, and procurement requests
This flexibility makes SteadyPoint a true SharePoint help desk platform — not just for tickets, but for any business process that requires structure, tracking, and automation.
Key Features of SteadyPoint Helpdesk
- Ticket categorization for organized request tracking and reporting
- Default form and workflow to get started quickly
- Highly customizable workflows and forms that adapt to your processes
- Microsoft Teams integration for instant collaboration and ticket updates
- Create tickets via email — users can submit requests directly from their inbox
- SLA management and automated reminders to maintain service quality
- Knowledge base for self-service and internal documentation
- Comprehensive reporting with the option to connect to Power BI for advanced analytics
Why Choose a SharePoint-Hosted Helpdesk?
A SharePoint-hosted helpdesk gives you complete control over your environment — security, access, and data stay within Microsoft 365. You gain all the benefits of a modern ticketing system without needing external tools or duplicated credentials.
Your users already know SharePoint. With SteadyPoint, you simply extend it to manage requests, automate approvals, and visualize performance through built-in reports and Power BI dashboards.
Built for Every Department in Microsoft 365
Whether you’re managing IT incidents, HR approvals, or financial requests, SteadyPoint Helpdesk adapts to your workflow. It’s the all-in-one Microsoft 365 helpdesk designed to unify communication and automation across your organization — within the tools you already use daily.