Helpdesk custom ticket templates support the use of a lookup row. If the regular choice row doesn’t support enough choices, you can use the lookup row to add even more items. In this guide, we’ll walk you through how to add a lookup row in the SteadyPoint Office 365 ticketing system.
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How to Add a Lookup Row in SteadyPoint Office 365 Ticketing System
- Start by going to the Settings > Data Management > Custom Created SharePoint Lookups.
- Click on Create a New Lookup.
- Add Look up name, and click Save.
- You’ll see your newly created list, click on it.
- It’s time to populate the list. Click on +Add New Item.
- Add relevant items to the selected list.
- The items added will be available from the lookup field, under the form builder module.
- You will see the effect when creating a new ticket.