Helpdesk custom ticket templates support the use of a lookup row. If the regular choice row doesn’t support enough choices, you can use the lookup row to add even more items.
- Start by going to the Settings > Data Management > Custom Created SharePoint Lookups.
- Click on Create a New Lookup.
- Add Look up name, and click Save.
- You’ll see your newly created list, click on it.
- It’s time to populate the list. Click on +Add New Item.
- Add relevant items to the selected list.
- The items added will be available from the lookup field, under the form builder module.
- You will see the effect when creating a new ticket.