In SteadyPoint SharePoint Helpdesk software, flexibility is key—especially when customizing ticket forms. If the standard choice row in your custom ticket template isn’t enough, you can use a lookup row to expand your options. This feature is ideal for organizations using Office 365 helpdesk solutions that require dynamic and scalable form fields.
With our SharePoint-based helpdesk software, users can easily create SharePoint lookups and connect them to their ticket forms. This enhances the power of SharePoint helpdesk customization by enabling more tailored data selection and management.
Table of Contents
How to Add a Lookup Row in SteadyPoint Office 365 Helpdesk
- Start by going to the Settings > Data Management > Custom Created SharePoint Lookups.
- Click on Create a New Lookup.
- Add Look up name, and click Save.
- You’ll see your newly created list, click on it.
- It’s time to populate the list. Click on +Add New Item.
- Add relevant items to the selected list.
- The items added will be available from the lookup field, under the form builder module.
- You will see the effect when creating a new ticket.
Adding lookup rows in SteadyPoint SharePoint Helpdesk software boosts customization and flexibility in Office 365 helpdesk systems. It simplifies ticket management with enhanced functionality.