Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams.
In this blog, we will discuss the process of creating SharePoint groups to be used in SteadyPoint Office 365 ticketing system.
Table of Contents
Steps to Create a SharePoint Group
- Access through Settings > Groups and Permissions
- Click on Create a New Group.
- Enter the group name and click Save.
- Click the Edit icon.
- Enter the names of the members to be added, and your team is ready to go!
You can now close the page and go back to the Department.