We’ve expanded the capabilities of our Form Builder by introducing a paragraph field. Unlike the note field, which is editable by end-users, this new addition is exclusively at the disposal of system and department admins when creating forms, ensuring that it remains non-editable by end-users throughout the ticket creation and processing stages.
This feature provides a structured space for admins to add essential details, such as agreement points, or specific instructions. The non-editable nature of the field guarantees the preservation of critical information.
Table of Contents
Adding the Paragraph Field
You now have the capability to incorporate the Paragraph Field from the Form Builder as shown below:
- Insert a custom paragraph-type field
- Click ‘Edit’ to Begin Editing this Field
- Edit Field Label and Content for clear instructions
- The new paragraph field is now viewable by end-users at specific stages, which can be controlled by admins through the Field Level Permission settings.
When you add this field and enable it during the creation phase in Field Level Permission, the form will appear as shown in the image below for end-users:
