Routing | SteadyPoint Blog

Form Builder

Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize the form for each request type in terms of field and to have the flexibility … Read more!

SteadyPoint Helpdesk Updates Changelog

A changelog that is constantly updated to reflect the latest releases for SteadyPoint Helpdesk.

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!

SteadyPoint Helpdesk Update 1.0.0.5

Featuring the new Discussion Board and manual routing, plus a general settings menu!

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.

Can Helpdesk help me organize the support for my internal departments?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees

Getting Started with SteadyPoint Helpdesk – Helpdesk Portal

Learn how to get started with setting up Helpdesk and get ready to create tickets from within the Helpdesk portal.

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!

Getting Started with SteadyPoint Helpdesk – Outside the portal

Learn how to get started with setting up Helpdesk and get ready to create tickets from outside the Helpdesk portal

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