Who counts as a Helpdesk user?
Every user with Office 365 license that includes SharePoint
What is a Helpdesk External User?
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
What office 365 plan do I need to use Helpdesk?
Any plan that includes the SharePoint service. For Enterprise plans: E1, E3, or E5. For Small Business: Business Premium or Business Essentials. For Education plans: A1, A3 or A5.
Installing the Helpdesk Trial
This guide walks you through the installation of the Helpdesk Trial
Can Helpdesk help me organize the support for my internal departments?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees
6 Advantages of Choosing a Helpdesk in O365
check our top 8 advantages of using helpdesk in office 365
Creating tickets through Email
Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
SteadyPoint Helpdesk Update 1.0.0.9 – QWERTYUIOP
Introducing email communication for Helpdesk and a completely revamped ticket history tab!