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Helpdesk Documentation
Get Started
SteadyPoint End User License Agreement Installing Helpdesk from Microsoft Store Update SteadyPoint Helpdesk add-in Get Started SteadyPoint Support
Administrator Documentation
User Roles
Restricting Helpdesk User Permissions User Roles
Form Builder
Form Builder Paragraph Field Feature Default Values Lookup Fields Custom Fields
Workflow Builder
Workflow Builder SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Reminder Conditional Workflows Workflow Builder: Key Focus Areas Ticket Routing Location-Based Routing Assigning and Tracking Team Tickets-PT1 Assigning and Tracking Team Tickets-PT2
Integration Guide
Power BI Microsoft Teams Create a SharePoint Group
Automation
Setting up the Automation Solution Triggers Auto-Generate Activities with Triggers Scheduled Tickets Configuring Ticket Auto Close Creating Ticket via Email Automate Email Ticket Assignment Communicating with External Users
How-To Guides
General Settings Hierarchical Ticket Categorization Departments Request Type Category & Subcategory Request Type Admin Group Reports Customizing Views Changing Helpdesk Emails System Notifications Internal Notes for Technicians Knowledge Base Helpdesk Calendar Managing Backlogs and Tracking Issues
End-user Documentation
Ticket Lifecycle Filters Activities : A-Z Streamline Support with Helpdesk Linked Tickets Create Tickets in Teams Decomposing Tasks for Big Changes
General Blogs
Why do I need a Helpdesk? Enhance Communication with Helpdesk Helpdesk Checklists 6 Benefits of O365 Helpdesk Why Move to Office 365? 5 Challenges of Moving to O365
Releases
Releases
FAQ
FAQ
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